Automotive Service Advisor / Writer | Weekends Off | Goodyear

Christian Brothers Automotive•Goodyear, AZ

4d•Onsite

About The Position

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle. Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility. Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Requirements

Valid driver’s license with a driving record that meets current insurance carrier requirements
Proficiency in Windows-based computer systems and automotive shop management software
Strong communication skills with the ability to clearly explain vehicle needs and service recommendations to guests
Proven ability to build trust, communicate value, and convert inquiries into scheduled service appointments
Organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment
Professional demeanor with a commitment to hospitality, integrity, and team collaboration
Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
Occasionally lifting and carrying objects over 50 lbs.
Keeping a brisk work pace in a high-volume environment

Nice To Haves

Prior experience in an automotive customer service, service advisor, service writer, or automotive sales role preferred

Responsibilities

Greet every guest who enters the facility with genuine hospitality and respect
Deliver exceptional phone performance by connecting with guests, confidently communicating the value of recommended services, and maximizing opportunities to capture and schedule business
Clearly present the best solution for properly repairing each guest’s vehicle in a way that is easy to understand
Consistently recommend and sell services with confidence while maintaining honesty and integrity
Direct, coordinate, and actively participate in guest service activities throughout the repair process
Manage the store’s workflow effectively and efficiently to ensure an exceptional guest experience
Ensure all approved repairs are performed to proper specifications and quality standards
Provide shuttle service to guests as needed in a CBA-branded vehicle
Maintain a positive attitude and contribute to a strong, team-oriented atmosphere
Collaborate with team members and assist others as needed
Perform additional duties as assigned

Benefits

Compensation Range: $24/hr -$26/hr Plus Significant Bonus Opportunities
Closed Every Weekend To Spend Time With Family & Friends
Paid Vacation & Paid Holidays
Healthcare Benefits Available
Matching Retirement Plans
Team Member Celebration Program - Recognizing Employees' Birthdays and Achievements Throughout the Year
Wellness Program Offering Chaplain Care Support
Weekly Team Lunches
Locally Owned and Operated
Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
Ongoing Training, both OJT and through the CBA Flywheel Learning System, to support Career Advancement