AUTOMOTIVE SERVICE ADVISOR / WRITER

Winner Automotive Group•Dover, DE

86d•$40,000 - $60,000•Onsite

About The Position

Winner Ford / Hyundai is looking for an experienced Service Advisor who thrives in a fast-paced dealership environment and enjoys helping customers while working alongside an elite team of certified technicians. If you're organized, customer-focused, and ready to build a long-term career with a dealership that invests in its people and technology, we'd love to meet you. At Winner Ford / Hyundai, we're committed to delivering an outstanding customer experience—and that starts with hiring exceptional people. If you're looking for a dealership that offers modern facilities, industry-leading support, performance incentives, and opportunities to grow your career, Winner Ford / Hyundai is the place for you.

Requirements

Minimum one (1) year of Service Advisor experience in a franchise automotive dealership is required.
Proven ability to build relationships, earn customer trust, and create exceptional service experiences.
Professional communication skills with the ability to explain technical information to customers.
Strong multitasking, organization, and time management skills.
Ability to prioritize multiple repair orders in a fast-paced dealership environment.
Detail-oriented with accurate documentation and follow-through.
Understanding of automotive maintenance and repair processes.
Ability to confidently discuss maintenance recommendations, warranties, estimates, and repair timelines with customers.

Nice To Haves

Previous sales experience or customer-facing experience is strongly preferred.
Experience using Xtime and Dealertrack is a plus.
Comfortable managing difficult conversations while maintaining a positive attitude.

Responsibilities

Serve as the primary point of contact for customers throughout the entire service experience.
Build trust by listening to customer concerns and communicating repair recommendations clearly and professionally.
Deliver an exceptional customer experience from vehicle check-in through delivery and follow-up.
Manage customer expectations while providing accurate updates on repair progress and timelines.
Recommend maintenance and repair services that protect the customer's investment and ensure vehicle safety.
Create accurate repair orders by gathering customer concerns and diagnostic information.
Coordinate with our fully certified manufacturer technicians to ensure efficient diagnosis and timely repairs.
Schedule appointments, monitor repair status, and communicate updates throughout the repair process.
Review estimates, warranty coverage, and service contracts with customers.
Work closely with Parts and Service teams to maintain an efficient workflow.
Manage multiple repair orders while maintaining exceptional attention to detail.
Document customer concerns and technician recommendations accurately.
Stay current on Ford and Hyundai products, repair procedures, and manufacturer programs.
Support dealership goals by maintaining high customer satisfaction and retention.