Automotive Service Advisor / Writer | Weekends Off | Cedar Hill

Christian Brothers Automotive•Cedar Hill, TX

5d•Onsite

About The Position

As an Automotive Service Advisor with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle. Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Requirements

Current driver’s licenses.
Driving record acceptable to our current insurance carrier.
Proficiency in Windows based computer software and automotive store applications
Experience in automotive customer service and service sales
ASE certification in service management or equivalent experience
Experience with Tekmetric software application desired, but will train
Supervisory or management experience
High school diploma or GED
Associates degree or undergraduate degree
Being on your feet for the majority of the workday (standing, walking, etc)
Occasionally lifting and carrying objects over 50 lbs.
Driving manual transmission vehicles
Keeping a brisk work pace in a high-volume environment
Using a keyboard and mouse several times daily
Using a standard handset phone several times daily

Responsibilities

Greet every customer that enters our facility with hospitality and respect.
Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
Manage the store’s workflow in an effective and efficient manner.
Consistently and effectively sell our services without jeopardizing honesty and integrity.
Maintain a positive attitude and team atmosphere at all times.
Communicate on the phone in a clear, professional manner
Build long-term relationships between the store, yourself and the customer.
Directs, coordinates, and participates in performing customer service activities
Shuttle customers as needed.
Assist other employees as needed.
Service Advisors will always need to conduct themselves professionally.
They need to represent Christian Brothers Automotive brand standards by delivering the highest quality customer experience.
All applicants should highly value honesty and integrity.