Automotive Service Advisor / Writer

Stuteville Auto Group•Poteau, OK

2d•Onsite

About The Position

Stuteville Chrysler Dodge Jeep Ram of Poteau is looking for a motivated, customer-focused Automotive Service Advisor / Writer to join our team. Service Advisors are the primary connection between our customers and service technicians. You'll help customers understand their vehicle needs, keep them informed throughout the repair process, and make sure they receive a professional, positive service experience from start to finish.

Requirements

Strong customer service and communication skills
Ability to multitask, prioritize, and stay organized in a fast-paced environment
Professional attitude and ability to work effectively with customers, technicians, and management
General automotive knowledge or the ability and aptitude to learn
Valid driver's license and acceptable driving record

Nice To Haves

Previous automotive service advisor/writer experience is preferred, but not required
Dealership, Chrysler, or Reynolds & Reynolds DMS experience is a plus
Automotive experience is helpful, but we also value strong customer service skills, a positive attitude, and both the willingness and aptitude to learn.

Responsibilities

Greet customers and serve as their primary point of contact throughout the service process
Listen to customer concerns and accurately document vehicle service and repair needs
Prepare repair orders and provide clear, accurate estimates
Communicate with technicians regarding vehicle diagnosis, repairs, and recommended services
Monitor service progress and keep customers informed of repair status, changes, and completion times
Explain recommended maintenance and repairs in a clear, professional manner
Obtain customer authorization for additional work when necessary
Review completed repairs and charges with customers
Process customer payments and complete service transactions
Help ensure each customer receives timely, professional service and a positive overall experience