Automotive Service Advisor / Writer | $110k+ Potential

AutoShop Recruiting • West Bend, WI

30d • Onsite

About The Position

AutoShop Recruiting is partnered with a trusted independent repair shop in West Bend, WI, to hire a strong Automotive Service Advisor / Service Writer. This is a growth-minded shop that is investing heavily in process, people, facility improvements, advertising, and a modern customer experience. This is not a sit-behind-the-counter role. The right advisor will be a confident communicator, strong salesperson, and active workflow partner who is comfortable moving around the shop, supporting inspections, presenting value clearly, and helping the team execute a high-accountability key-to-key operating model.

Requirements

• Experience as an Automotive Service Advisor, Service Writer, Service Consultant, Assistant Manager, or Service Manager
• Strong sales ability with the confidence to present repairs and build value
• Comfortable with phones, customer updates, workflow management, and technician communication
• Leadership potential and willingness to help reinforce shop process and morning Take 5s
• Process-oriented mindset with openness to scripts, AI-assisted practice, DVI, and key-to-key operating systems
• High energy, accountability, professionalism, and team-first attitude
• Valid driver's license

Nice To Haves

• Tekmetric experience is a plus
• strong DVI/shop-management-system experience is also valuable

Responsibilities

• Greet customers, answer phones, build trust quickly, and create a professional first impression
• Write repair orders, document concerns, and keep workflow organized in Tekmetric
• Support digital inspections, photos, videos, Rack Attack-style inspections, and customer education
• Present estimates clearly, overcome objections with integrity, and close needed repair and maintenance work
• Work closely with technicians, the general service team, and leadership to keep vehicles moving
• Help support daily Take 5 meetings, scripts, process discipline, and continuous improvement
• Drive average repair order, gross profit, customer experience, and team-based performance
• Stay active in the shop instead of waiting passively at the counter

Benefits

• Approximately $75,000 base salary, depending on experience
• Team-based gross profit bonus opportunity
• Realistic $100,000+ total compensation potential for strong performance
• 3 weeks PTO after 90 days
• 401(k) with 4% match
• Paid holidays
• Paid birthday off
• Health insurance plan is in progress; interim support may be discussed for strong candidates
• Occasional team-building activities such as escape rooms and baseball games

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed