Automotive Service Advisor / Writer | Weekends Off | Skyline and Gary
About The Position
This Brand-New and State-of-the-Art Facility will open in Spring 2026. As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you will play a central role in creating an exceptional experience for every guest who walks through our doors. We are looking for someone who genuinely enjoys working with people, someone who smiles when they greet a guest, brings positive energy to the workplace, communicates with confidence, and naturally builds relationships and earns trust. The ideal Service Advisor is also highly process-oriented, organized, and consistent. You must be able to understand automotive systems, maintenance, diagnostics, and repairs at a technical level while having the communication skills to explain those same concepts clearly to someone with little or no automotive knowledge. Great communication is not one-size-fits-all. Our Service Advisors listen, ask questions, understand the guests in front of them, and adapt their communication style accordingly. You must also be comfortable confidently selling automotive services. Our goal is to provide every guest with clear, accurate, and understandable information so they can confidently make informed decisions about their vehicle.
Requirements
- Previous automotive Service Advisor / Service Writer experience required
- Strong working knowledge of automotive systems, maintenance, and repair
- Strong working knowledge of parts research, part-number cross-references, and parts sourcing
- Demonstrated ability to build complete and accurate automotive repair estimates
- Ability and willingness to listen, learn, and consistently execute Christian Brothers Automotive's proprietary estimating tools, processes, and procedures
- Ability to understand technical automotive information and confidently communicate it at both a technical and non-technical level
- Exceptional interpersonal, listening, communication, and relationship-building skills
- Strong sales ability with the confidence to present automotive maintenance and repair recommendations while maintaining honesty and integrity
- Highly process-oriented, organized, and detail-focused with the ability to manage multiple guests, vehicles, and priorities simultaneously
- Positive, approachable, dependable, and team-oriented
- Proficient with computers (Windows and iOS), automotive shop-management systems, digital inspections, and electronic communication tools
- Professional appearance and demeanor
- Valid driver's license with a driving record acceptable to the company's insurance carrier
Responsibilities
- Greeting every guest with a smile, genuine hospitality, professionalism, and respect
- Build lasting guest relationships through trust, communication, consistency, and follow-through
- Listen carefully, ask thoughtful questions, and accurately document guest concerns and vehicle information
- Clearly explain vehicle systems, inspection findings, repair needs, and maintenance recommendations in a way each guest can understand
- Prepare complete and accurate repair estimates using Christian Brothers Automotive's established estimating tools, processes, and standards
- Accurately research and verify labor operations, labor times, parts, pricing, and repair requirements
- Confidently present recommended services in clear professional manner
- Professionally communicate service value, and provide guests with the information necessary to make informed decisions
- Obtain proper authorization and maintain proactive communication throughout the repair process
- Manage multiple repair orders and priorities while maintaining accuracy, organization, and attention to detail
- Maintain accurate documentation and consistently follow established processes from vehicle check-in through final delivery
- Ensure all repairs are performed to proper specifications
- Communicate effectively with technicians and team members to maintain an efficient workflow and exceptional guest experience
- Maintain a positive, professional, and team-oriented attitude throughout the workday – work together as a team
- Shuttle guests as needed in CBA branded vehicle
- Other duties as assigned
Benefits
- Closed Every Weekend To Spend Time With Family & Friends
- Climate-Controlled, Brand-New, State-of-the-Art Shop
- Competitive Hourly Pay + Team Performance Bonus Opportunities
- Paid Vacation & Paid Holidays
- Company-Provided OE Subscriptions and Industry-Leading Diagnostic & Repair Information Systems, Including Identifix and ALLDATA
- Paid Training & Ongoing Career Advancement Opportunities
- Employee Appreciation Events & Team Lunches
- On-Going Training & Career Advancement
- Wellness Program Offering Chaplain Care Support
- Locally Owned and Operated
- Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
- Continuous Training Available Through The CBA Flywheel Learning System
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
