Automotive Service Advisor/Writer

McGrath Family of Dealerships•Cedar Rapids, IA

12h•Onsite

About The Position

McGrath Dodge is growing its service team and is looking for customer-focused Service Advisors / Service Writers to join its fast-paced service department in Cedar Rapids. As a Service Advisor, you will be the connection between customers and technicians, helping customers understand their vehicle’s service needs, keeping them informed throughout the repair process, and ensuring they receive an exceptional experience from start to finish. If you have experience as an Automotive Service Advisor, Service Writer, Customer Service Advisor, or in a customer-facing sales role, this could be a great opportunity to take the next step in your automotive career.

Requirements

Previous Automotive Service Advisor, Service Writer, dealership, sales, or customer-facing experience preferred
Strong customer service and relationship-building skills
Excellent verbal and written communication skills
Comfortable discussing and recommending automotive services and repairs with customers
Ability to multitask and manage multiple customers and repair orders in a fast-paced environment
Strong organization, follow-through, and time management skills
Confident problem-solving skills and a customer-first mindset
Positive, professional attitude and ability to work effectively as part of a team
Comfortable learning dealership software and automotive service processes
Valid driver’s license and acceptable driving record
Willingness to complete a pre-employment background check

Responsibilities

Greet customers and provide a welcoming, professional experience in the service lane
Listen to customer concerns and accurately document vehicle service needs
Create, update, and manage repair orders throughout the service process
Communicate with technicians regarding vehicle concerns, inspections, and recommended repairs
Explain recommended maintenance and repairs clearly so customers can make informed decisions
Present and sell recommended services and maintenance based on vehicle needs
Provide customers with estimates and keep them updated on repair status and completion times
Coordinate vehicle workflow to help keep the service department running efficiently
Follow up with customers and help resolve questions or concerns
Build lasting customer relationships through communication, trust, and excellent service
Work closely with technicians, parts, and other dealership departments to provide a seamless customer experience