Automotive Service Advisor / Estimator / Customer Service Representative | Weekends Off | Airline

Christian Brothers Automotive • Baton Rouge, LA

1d • Onsite

About The Position

As an Automotive Service Advisor / Estimator / Customer Service Representative with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle. Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Requirements

• 3+ years of Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role
• Upbeat and positive personality
• Ability to handle stress and stressful situations
• Current driver’s licenses
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications

Responsibilities

• Build/Edit Digital Vehicle Inspections and Estimates
• Thoroughly Source Parts and Building Estimates Accurately
• Update Job Board Promise Times & Job Status Categories
• Communicate with Techs Regarding Inspections and Proposed Repairs
• Communicate with Vendors Regarding Parts
• Front-end Parts Reconciliation (receiving and returning)
• Prepare Phone Estimates
• Shuttle customers as needed in CBA branded vehicle
• Greet every customer that enters our facility with hospitality and respect
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the customer
• Directs, coordinates, and participates in performing customer service activities
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Stay out of their personal phone and stay focus on the job at hand.
• Other duties as assigned.

Benefits

• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Matching Retirement Plans
• Local Owner
• On-Going Training & Career Advancement
• Chaplain Care Support Available
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed