Remote --- Automotive Sales & Service Representative

Teleperformance•Concordia, IN

8d•Remote

About The Position

As a Automotive Sales & Service Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment. Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Requirements

High School Diploma or equivalent.
Minimum 6 months of sales experience, preferably in a call center, retail, membership, or customer-focused environment.
Proven ability to meet or exceed sales, conversion, or performance goals.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Strong communication, persuasion, negotiation, and relationship-building skills.
Excellent active listening skills with the ability to uncover customer needs and recommend appropriate solutions.
Proven ability to influence customer decisions and successfully retain business through relationship-building and problem-solving techniques.
Comfortable navigating multiple software applications, systems, and sales tools simultaneously.
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 25 Mbps download/10 Mbps upload, ISP under 50ms).
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN.

Nice To Haves

Customer service and sales experience preferred.
College degree preferred but not required.

Responsibilities

Find innovative ways to respond to varying questions, issues, and concerns.
Handle inbound and outbound customer interactions professionally, building rapport and identifying customer needs through effective discovery techniques.
Present and promote products, services, and membership benefits while tailoring recommendations to each customer's situation.
Identify potential retention opportunities by educating members on membership benefits, services, and available solutions that align with their needs.
Apply consultative retention strategies to preserve memberships and strengthen long-term customer loyalty.
Calmly attempt to resolve and de-escalate any issues.
Escalate interactions when necessary and appropriate.
Educate customers on available plans, coverage options, features, and value-added services.
Track all call related information for auditing and reporting purposes.
Participate in coaching sessions, sales training, team meetings, potential client calls and continuous improvement initiatives.
Meet or exceed sales goals, conversion targets, revenue objectives, and customer satisfaction metrics.
Identify upselling and cross-selling opportunities to maximize customer value and business growth.
Process sales transactions, service enrollments, and payment arrangements accurately.
Address customer questions, objections, and concerns with confidence while providing clear and persuasive offer with an additional rebuttal when appropriate.
Upsell every call required.