Automotive Sales BDC (Customer Support Rep) Big Star Honda

Ken Garff Automotive Group•Houston, TX

5d•Onsite

About The Position

Big Star Honda, a Ken Garff Automotive Dealership, is currently looking for a Customer Support Rep that aligns with our core values and acts with respect, integrity, growth, humility and teamwork. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Requirements

Congenial and cooperative with an efficient, precise work ethic
Friendly and cooperative with an ability to quickly connect with customers
Excellent verbal and written communication skills; deals creatively, logically and empathetically with customers and coworkers
High School diploma or equivalent required
Must be able to provide references upon request

Nice To Haves

college degree preferred

Responsibilities

Respond to phone and internet leads promptly and in accordance with the Ken Garff follow up processes
Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, and resolving customer concerns
Schedule appointments with customers to view and test drive new and used inventory
Document and update customer records based on interactions
Develop and maintain a knowledge base of the new and used inventory the dealership carries
Establish and maintain great customer relationships that encourage repeat and referral business