Automotive Sales Associate

Berlin City Auto Group•Portland, ME

5d•Onsite

About The Position

Berlin City Lexus is seeking a driven, customer-focused Sales Associate to join our growing team in Portland, Maine. This is more than a traditional automotive sales position. Our Sales Associates learn how to appraise vehicles, structure and quote their own deals, and understand automotive financing. You will have more involvement in the complete sales process while representing a respected luxury automotive brand. As a Sales Associate at Berlin City Lexus, you will guide customers through a personalized, consultative, and enjoyable vehicle-buying experience. You will take the time to understand each customer’s needs, provide expert product knowledge, and build lasting relationships based on trust and exceptional service. Unlike many traditional automotive sales roles, this position gives you the training and ability to participate in more of the transaction. You will learn how to evaluate trade-ins, appraise vehicles, quote your own deals, and understand financing options. This added knowledge gives you greater control over the customer experience and creates additional opportunities to grow your career and income. You will also respond to sales inquiries, develop new business, cultivate referrals, and identify opportunities to purchase vehicles for our pre-owned inventory.

Requirements

Must be at least 18 years of age
Valid driver’s license and a favorable motor vehicle record
Ability to successfully complete a pre-employment background check
Authorization to work in the United States

Nice To Haves

At least two years of sales or customer service experience preferred
A polished, professional, and customer-focused approach
Excellent communication, relationship-building, and follow-up skills
A responsive, self-motivated, and goal-oriented mindset
Interest in learning the complete automotive sales and financing process
Ability to learn detailed product information and explain it with confidence
Strong commitment to delivering an elevated customer experience
Team-oriented attitude and willingness to contribute to a positive workplace
Ability to succeed in a fast-paced, performance-driven environment
Automotive or luxury retail experience is helpful but not required

Responsibilities

Create an exceptional and personalized experience for every customer
Build trust by listening carefully and recommending vehicles that fit each customer’s needs and lifestyle
Respond promptly and professionally to customer inquiries by phone, email, and text
Conduct vehicle demonstrations and clearly explain model features, technology, and benefits
Learn how to appraise trade-ins and vehicles offered for sale
Structure and quote vehicle deals with increasing independence
Develop a strong understanding of automotive financing and protection products
Identify and purchase vehicles that support the dealership’s pre-owned inventory needs
Generate new business through prospecting, referrals, and relationship-building
Maintain ongoing communication with customers before, during, and after the sale
Discuss purchasing and leasing options in a friendly, professional, and transparent manner
Complete Lexus and dealership training to maintain expert-level product knowledge
Consistently meet sales, customer satisfaction, and follow-up expectations
Collaborate with teammates to ensure a seamless customer experience