Automotive Sales Associate - Internet Sales

Liberty Subaru•Emerson, NJ

About The Position

At Liberty Family of Dealerships, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Liberty Family of Dealerships is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years. Liberty Subaru's Internet Sales Department is not like your traditional Internet Sales team at most dealerships. Most will use what is referred to as a BDC Department or Business Development Center. BDC representatives will make calls throughout the day to pull their leads into the door. After conversing with their clients, answering questions, building rapport and scheduling appointments, the customer will come in only to work with a different sales rep and start from scratch. We are a little different here. We are with our clients from start to finish. This is key to building a long-lasting relationship. We call, email, assess needs, schedule appointments, test drive, build and price vehicles, train on all features and maintenance intervals. The key to our success is building rapport with our clients from day one when we first email or call them. We meet their expectations, exceed them, and continue to deliver great service months and years after they have purchased their vehicle.

Requirements

Available to work flexible hours and weekends
Phenomenal communication skills with customers and team members
Professional, well-groomed personal appearance
Clean driving record and valid driver’s license

Nice To Haves

Self-starter mentality and ambitious spirit preferred
Ready to waste no time on learning new product in’s and out’s, eager to improve

Responsibilities

100+ Calls Per day
100+ Emails Per day
Skill in phone correspondence and/or email grammar and punctuation.
Nurture enriching relationships to build clientele for life.
Exhibit consultative selling skills.
Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.
Continuously develop product and sales acumen to become the vehicle authority.
Know the in’s and the out’s of product offerings, optional packages, and the latest technologies.
Perform high-quality, professional demonstrations of new/used vehicles.
Follow-up with buyers to ensure successful referral business.
Learn to overcome objections and thrive within sales situations.
Report directly to the Sales Manager regarding objectives, planned activities, reviews, and analyses.
Bring your ‘A game’ along with a positive attitude to work with you every single day.