Automotive Sales Assistant - BMW of State College
About The Position
In the Sales Assistant position, also known as BMW Genius, your primary focus is performing outstanding interactive BMW vehicle demonstration deliveries, ensuring the client has full knowledge of their vehicle's operation. More details on the specific job responsibilities are below: Ensures that the vehicle has met all pre-delivery checklist requirements. Assesses customer knowledge and priorities to personalize delivery. Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention. Follow up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional features and options. Resolves customer inquiries for vehicle technology issues. Directs customers to additional information resources. Assists customers at the service drive. Trains the sales/service staff on key technologies and how to best explain and demonstrate them to a customer. Answers product questions on the telephone and during walk-ins. Troubleshoots vehicle technology features. Give other team members a helping hand with their duties, as needed.
Requirements
- Outgoing personality with a professional and friendly demeanor and a passion for customer service
- Detail oriented and excels in a fast-paced, results driven environment
- Strong interest in a career in automotive sales
- Ability to speak effectively before groups of clients or employees or organization
- Strong technology / computer skills
- Ability to multitask
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Successfully pass a pre-employment background and driving record check
Responsibilities
- Performing outstanding interactive BMW vehicle demonstration deliveries.
- Ensuring the client has full knowledge of their vehicle's operation.
- Ensuring that the vehicle has met all pre-delivery checklist requirements.
- Assessing customer knowledge and priorities to personalize delivery.
- Explaining and demonstrating vehicle features and technologies, and focusing on customer comfort level and retention.
- Following up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional features and options.
- Resolving customer inquiries for vehicle technology issues.
- Directing customers to additional information resources.
- Assisting customers at the service drive.
- Training the sales/service staff on key technologies and how to best explain and demonstrate them to a customer.
- Answering product questions on the telephone and during walk-ins.
- Troubleshooting vehicle technology features.
- Helping other team members with their duties, as needed.
Benefits
- Paid time off and six paid holidays after 90 days
- PTO increases after one year of employment
- Health insurance
- A wide variety of other voluntary benefits after 30 days
- 401(k) participation with company match after 6 months
- On the job training
- Opportunities for advancement across the Team Rahal organization
- Team member appreciation monthly events
- Team member referral bonuses
- Annual holiday parties
- Excellent work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
