Automotive Sales Advisor
About The Position
The Automotive Sales Advisor at Koons Falls Church Ford will be responsible for responding to customers who inquire about a vehicle advertised online via phone and email. This role involves guiding customers through the initial buying process to the final sale. The position requires contacting and communicating with customers to identify needs using the Asbury selling process, building rapport to generate referrals, and answering internet leads within the store's required time, including emailing product information with pricing. Additionally, the role involves answering sales phone calls, setting appointments, confirming appointments, and making outbound calls for follow-ups and repeat business. Conducting test drives and vehicle walk-arounds with customers is also a key part of the role, as is working with the customer from the beginning to the end of the buying process.
Requirements
- Must have motivation to be successful
- Exhibit great customer service skills
- Must be able to create and maintain customer relationships
- Strong computer & phone skills
- Experience utilizing and maintaining a customer relations management database
- Prior automotive sales or retail experience, customer service, call center, or business development experience a plus
- Maintain professional business attire and appearance
- Bi-lingual is always a plus
- Self-motivated and a team player
- Must be a minimum of eighteen years of age
- Must have a valid Driver's License
- Must be able to pass pre-employment screenings (background & drug test)
Nice To Haves
- Prior automotive sales or retail experience, customer service, call center, or business development experience a plus
- Bi-lingual is always a plus
Responsibilities
- Contacting and communicating with customers to identify needs using the Asbury selling process
- Build rapport with customers to build a base of referrals to establish customer network
- Answer internet leads with in the stores required time and email product information with pricing
- Answer sales phone calls and set appointments for customers
- Confirm appointments
- Make outbound phone calls to follow up with customers on inquiry, after the sale, and for repeat business
- Conduct test drives and vehicle walk arounds with customer
- Work with the customer from start to finish throughout the buying process
Benefits
- Weekly pay
- From $60,000 to $100,000+
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team members eligible)
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax-free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Pet Insurance
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities.
- Technician Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
