Automotive Product Specialist - Mercedes-Benz of South Austin
About The Position
Mercedes-Benz of South Austin, part of Group 1 Automotive, is seeking a Product Knowledge Specialist (PKS) to join their team. The PKS will become an expert on the Mercedes-Benz brand, engaging with clients at the time of delivery and throughout their ownership to create a positive impression of the product and dealership. This role requires a passion for customer service, pride in work, and enjoyment of being part of a supportive team. Group 1 Automotive is a leader in automotive retail, offering a great working environment, comprehensive training, support, and advancement opportunities.
Requirements
- Professional Appearance
- Positive & Friendly Attitude
- Confidence in your Ability to be Successful
- Interpersonal Communication Skills
- Ability to Learn to Present Features and Technology
- Basic Computer Skills
- High School Diploma or Equivalent
- Must have a Valid Driver’s License
- All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment.
Nice To Haves
- No Experience Necessary!
Responsibilities
- Supports the Client Sales Advisor on Product Related Tasks and Activities.
- Fully Explains Vehicle Features, Application and Benefits based on Client’s needs.
- Maintains Constant Communication with Designated Sales Personnel at the Dealership on Vehicle Delivery and any Schedule Changes.
- Schedules Appointments in a Timely Manner and Maintains Communication with Clients Regarding any Changes to Scheduled time.
- Acquires and Maintains total Product Knowledge on all Vehicles and Understands Competitors Vehicle Features, Benefits and Shortcomings.
- Achieves Client Satisfaction Objectives as Assigned by Management and Follows up with New Owners to Ensure Delivery Satisfaction.
- Demonstrates passion about the brand and products.
- Confident in Using New Media (tablets, social media, etc).
- Assist in Other Areas of the Sales Department and Performs other Administrative Duties, as Assigned.
- Position will require a Saturday Working Schedule.
Benefits
- A Great Working Environment
- Comprehensive Training, Support & Advancement Opportunities
- Pinnacle Awards Program
- Medical, Dental & Vision Insurance
- Life & Disability Insurance
- 401(k) with Company Match
- Employee Vehicle Purchase Program
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
