Automotive Product Specialist - Group 1 Honda Owings Mills
About The Position
Group 1 Honda Owings Mills is seeking an Automotive Product Specialist to join their team. This role is responsible for delivering comprehensive product information during sales and aftersales processes. The Product Specialist will maintain in-depth knowledge of Honda products, address client inquiries, explain vehicle features, and ensure a high-quality client experience. Group 1 Automotive is a Fortune 250 leader in global automotive retail, operating over 250 dealerships and collision centers in the US and UK. They are committed to providing an exemplary experience for employees, believing that great careers are built in environments where people are trusted, challenged, and given room to grow.
Requirements
- 1–2+ years of customer service experience
- High school diploma or equivalent
- Strong verbal communication and interpersonal skills
- Valid state driver's license with a clean driving record
- Professional appearance and an exceptional work ethic
- Energetic, positive, and client-focused attitude
Responsibilities
- Maintain in-depth knowledge of the full Honda vehicle lineup — covering trims, features, technology, accessories, and Honda's competitive advantages in the market
- Provide comprehensive product support at every stage of the client journey, including product presentation, test drive, delivery/handover, and post-purchase follow-up
- Address client inquiries with accuracy and professionalism, explaining complex features in a clear, client-oriented way based on individual needs
- Support the aftersales process by helping clients understand service plans, warranties, and maintenance resources available through the dealership following their vehicle purchase
- Maintain consistent communication and collaboration with sales personnel and clients
- Actively listen to client needs, follow Group 1 Automotive's established procedures, and achieve client satisfaction objectives as set by management
- Uphold high ethical standards and maintain a professional appearance at all times
- Assist in other areas of the Sales department and perform additional administrative duties as assigned
Benefits
- Flexible work schedule
- Health, Dental, Vision, Life, and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment with job training and advancement opportunities
- Pinnacle Awards Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
