Automotive Product Specialist - BMW/MINI of Annapolis

Group 1 Automotive, Inc.•Arnold, MD

9d•$23 - $26•Onsite

About The Position

BMW/MINI of Annapolis is part of Group 1 Automotive, a leader in automotive retail, and is looking to add an Automotive Product Specialist to our team! As a Product Specialist, you are entrusted with delivering comprehensive product information during sales and aftersales processes. Your key duties include maintaining in-depth knowledge of vehicles, addressing client inquiries, explaining vehicle features and providing a high-quality client experience.

Requirements

1–2+ years of customer service experience
High school diploma or equivalent
Strong verbal communication and interpersonal skills
Valid state driver's license with a clean driving record
Professional appearance and an exceptional work ethic
Energetic, positive, and client-focused attitude

Responsibilities

Maintain in-depth knowledge of the full BMW/MINI vehicle lineup — covering trims, features, technology, accessories, and competitive advantages in the market
Provide comprehensive product support at every stage of the client journey, including product presentation, test drive, delivery/handover, and post-purchase follow-up
Address client inquiries with accuracy and professionalism, explaining complex features in a clear, client-oriented way based on individual needs
Support the aftersales process by helping clients understand service plans, warranties, and maintenance resources available through the dealership following their vehicle purchase
Maintain consistent communication and collaboration with sales personnel and clients
Actively listen to client needs, follow Group 1 Automotive's established procedures, and achieve client satisfaction objectives as set by management
Uphold high ethical standards and maintain a professional appearance at all times
Assist in other areas of the Sales department and perform additional administrative duties as assigned