Automotive Pre-Owned Service Technician

LaFontaine Chrysler Dodge Jeep Ram of Fenton•Fenton, MI

1d•Onsite

About The Position

Performs vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. This role is suitable for Technicians, Trainees, and Apprentices. The position offers a tiered pay plan and a longevity bonus program.

Requirements

Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
High School Diploma or GED.
Michigan Mechanic Certification.
Valid driver’s license and satisfactory Motor Vehicle Report (MVR) are required.
Devote himself/herself to ensuring satisfaction to customers.
Determine management, production, and quality requirements by asking questions and listening.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.

Nice To Haves

State and/or A.S.E. Certifications

Responsibilities

Receive repair orders from dispatcher and take to stall area.
Perform work as outlined on repair order with efficiency and accuracy in accordance with dealership and factory standards.
Diagnose cause of any malfunction and perform repair as authorized.
Communicate with the Parts Department to obtain needed parts.
Tag and save parts, turn in parts, if the job is under warranty or if requested by the customer.
Advise service advisor immediately if any additional work is needed, if work outlined is not needed, or if repairs cannot be completed with the promised time.
Document work performed.
Road-test vehicles to ensure repair has addressed the customer complaint.
Quality check work performed.
Attend training classes.
Keep abreast of factory technical bulletins.
Ensure that customers’ vehicles are kept clean.
Administer safety and housekeeping policies and procedures.
Understand and follow federal, state, and local regulations, governing service repair work.

Benefits

Competitive Compensation based on experience and Certifications
Technician Tiered Pay Plan (Pay rate increases based on flagged hours.)
Technician Longevity Bonus Program
Monthly Technician Hours Turned Contest
Employee Referral Program
Employee Discounts on Sales and Service
Medical
Dental
Vision
Employer Paid Life/AD&D
Employee Assistance Program
Pet Insurance
Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
401(k) and Employer Match
Holiday Savings Program with Employer Match
Paid Time Off
Holiday Pay