Automotive Portfolio Manager
Madison Honda•Madison, NJ
•Onsite
About The Position
We are seeking a full-time Automotive Portfolio Manager to manage our end-of-contract, equity, lease maturity, and over-mileage client base. You will collaborate closely with the service department and sales team to identify customer needs and generate sales opportunities through phone campaigns and customer consultations.
Requirements
- Substantial automotive sales experience.
- Strong communication skills to effectively engage with customers, client advisors, and sales managers.
- Ability to work deals and manage various lead-producing vendors.
- Proven self-starter with an entrepreneurial mindset and passion for organization and process.
- Experience managing lease and retail portfolios, including lease-end inspections and reporting.
- Ability to perform outbound sales and marketing calls and manage customer follow-ups.
- Skilled in coordinating with multiple departments, including BDC, service, and sales teams.
- Capable of tracking and analyzing lead generation efforts to manage sales opportunities effectively.
- Must be mobile within the workplace to maintain communication with various departments.
Responsibilities
- Perform outbound campaign calls to lease and contract maturity customers, meeting monthly sales objectives.
- Follow up with customers via phone and email to ensure satisfaction and promote repeat business.
- Coordinate with the service department to conduct needs assessments and benefit analyses for customers considering vehicle trade-ins.
- Manage lease portfolio, including contract ending, over mileage, equity, and warranty expiration lists using CRM tools.
- Schedule appointments and confirm customer meetings with Senior Sales Managers.
- Handle marketing communications such as thank you emails, postal mail, and other outreach campaigns.
- Collaborate with BDC, service, and sales departments to track leads and sales opportunities.
- Maintain accurate reporting on lease, retail, loan lead, and vehicle exchange portfolios.
- Identify and implement new methods for generating incremental sales and marketing opportunities.
Benefits
- Medical insurance
- 401(k) retirement plan
- Employee discounts on vehicle purchases, parts, and services
- Paid time off
- Comprehensive employee recognition programs
- Ongoing training and professional development through manufacturer programs
- Opportunities for career advancement within the organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
