Automotive Parts Specialist

LaFontaine Ford St Clair • St Clair, MI

2d • Onsite

About The Position

The Parts Specialist sells parts to all available customers over the counter, through the shop or on the telephone. This role involves assisting walk-in customers, providing price quotes, managing orders, and maintaining the parts department.

Requirements

• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Excellent verbal and written communication skills.
• Excellent organizational skills with strong attention to detail.
• Excellent time management skills with a proven ability to prioritize and meet deadlines.
• Proficient with Microsoft Office Suite and related software.
• Proficiency with, or the ability to quickly learn, the organization’s HRIS and talent management systems. (Payroll: Reynolds & Reynolds / Ignite; HR Compliance: KPA / VeraSuite)
• High School Diploma or equivalent (GED).
• One year in a vehicle parts department preferred.

Responsibilities

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure the customer is exposed to the full product line.
• Pull purchased parts from stock. If part is not in stock, determine availability and inform customer of expected date of arrival.
• Answer telephone calls, providing price quotes and other information, capture customer name and phone numbers.
• Set up orders for daily shipment, delivery, or pick-up.
• Verify “will-call” and “back-order” files weekly and return to vendors or stock those items not required.
• Assist the parts to service counter parts sales associate as necessary.
• Order parts not in stock as approved by the Parts Manager.
• Notify the customer and the Service Department when the parts arrive.
• Accept cash and credit payments.
• Keep cash register accurate.
• Assist with organization and cleanliness of parts department.
• Receive and stock incoming inventory.
• Verify receipts against purchase orders.
• Assist with periodic inventory vehicle counts as directed by supervisor.
• Ensure merchandise displays are stocked, clean and appealing to customers.
• Complete all training as directed by supervisor.
• Follow policies and procedures as set forth in Employee Handbook.
• Any other duties as assigned.

Benefits

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED