Automotive Parts Returns Claim Specialist

Woodhouse Auto Family•Omaha, NE

1d•Onsite

About The Position

The Parts Returns Claim Specialist plays a vital role in the accurate and efficient handling of returned parts within our Wholesale Parts department. This position manages return orders, issues customer credits, and maximizes manufacturer return claims to help reduce scrap. The specialist also supports daily operations by processing parts orders, fulfilling internal dealership requests, handling customer cores, and submitting warranty claims. They collaborate with inside sales to address inventory questions, process returns from drivers, match purchase orders, and maintain bin accuracy. The role also includes unloading, transporting, and stocking parts in the warehouse using equipment such as a wave machine, forklift, and stock chaser, while consistently following established procedures to ensure safety and operational efficiency. Why Join Woodhouse? At Woodhouse, you’re not just an employee—you’re part of our family. We proudly operate 24 locations representing 22 renowned brands. As a member of our team, you’ll benefit from comprehensive training programs, mentorship opportunities, and a collaborative work environment that fosters growth. We value your contributions and are committed to helping you reach your full potential. Join us and be part of a thriving community where your skills are recognized, your ambitions are supported, and your career can flourish! Building on that foundation, Parts Direct serves as the wholesale division of the Auto Family. Operating from three expansive warehouses in Nebraska, Iowa, and Missouri—with more than 200,000 sq. ft. of inventory—Parts Direct connects auto parts suppliers and buyers with speed and precision. Shops and distributors across eight Midwestern states rely on us for a wide range of premium national and local brand parts, backed by real-time order updates and fast, dependable delivery. From warehouse to workshop, Parts Direct keeps vehicles running and businesses moving. Learn more at Woodhouse Parts Direct

Requirements

High School Diploma or equivalent
Valid Driver's License with acceptable driving record
Ability to pass a pre-employment screenings; background check drug screening physical lift test

Responsibilities

Manages return orders
Issues customer credits
Maximizes manufacturer return claims to help reduce scrap
Supports daily operations by processing parts orders
Fulfills internal dealership requests
Handles customer cores
Submits warranty claims
Collaborates with inside sales to address inventory questions
Processes returns from drivers
Matches purchase orders
Maintains bin accuracy
Unloads, transports, and stocks parts in the warehouse using equipment such as a wave machine, forklift, and stock chaser
Consistently follows established procedures to ensure safety and operational efficiency

Benefits

Health Insurance: Medical + Health Savings Account, Dental, Vision
Life Insurance
Long-term and Short-term Disability Insurance
Retirement Savings Plan: 401K Plan with company match
Paid Time Off
Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day
Bereavement Pay
Employee Assistance Program
New Employee Referrals Bonus
Customer Referral Bonus
Employee of the Month Bonus
Employee Appreciation Week: Company-wide appreciation event with giveaways and appreciation gifts.
Employee Discounts: Includes vehicles, parts, services.
Woodhouse Family Insurance: Employee discounts for Home and Auto Insurance.
Growth Potential: Opportunities to be promoted within our company.
Tuition Assistance Program: Automotive Technology or Collision Repair.
Woodhouse University: Paid In-house Technician Trainings.
Automotive Technician Paid Manufacturer Training: Includes travel and accommodations.