Automotive Parts Counter - Audi Burlington

Asbury Automotive Group • Burlington, MA

7d • Onsite

About The Position

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Parts Counter Associate, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.

Requirements

• Excellent communication and customer service skills, and able to maintain a professional image and demeanor.
• Ability to multi-task in a fast-paced environment.
• Strong computer & phone skills are required (Internet, MS Outlook).
• Proficient in Tekion is a plus!
• Degree in automotive technology or military equivalent experience.
• Bi-lingual is always a plus!
• Must be at least eighteen years of age.
• Must have a valid Driver’s License.
• Must be able to pass pre-employment screen (background and drug test).

Nice To Haves

• Proficient in Tekion is a plus!
• Bi-lingual is always a plus!

Responsibilities

• Sell parts to all customers, over the counter, through the shop, or on the phone.
• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers of companion part requirements while ensuring the customer is exposed to the full product line.
• Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed.
• Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
• Review body shop estimate to be sure the parts that are ordered are correct and all pricing is in line with the estimate when applicable.
• Pull and fill orders from stock.
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
• Notify all necessary parties when special ordered parts have been received.
• Pull orders and ensure sure all parts are tagged with customer names and job number.
• Follow department policy and instructions on the special ordering of parts, plus S.O. aging.
• Follow up on back-ordered parts and replenishes assigned inventory daily.
• Maintain a prompt, efficient and timely flow of paperwork.
• Makes sure all internal requests for parts are billed on service repair order.
• Verify will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Receive payment from retail customers or obtain credit authorization.
• Assist outside sales representatives with their orders.

Benefits

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities.
• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree