Automotive Parts Advisor

Central GMC of Norwood•Norwood, MA

11d•Onsite

About The Position

Central GMC Inc. is looking to hire a talented automotive Parts Advisor, ideally with domestic brand experience, to take the dealership to the next level. Our dealership has enjoyed recent growth and we are looking for (Team Players) professional Parts Advisors who are interested in developing their career through a strong work ethic, personal development, and continuous personal growth.

Requirements

2 years’ experience within a Dealership Parts environment
Strong sales ability
Ability to provide quality customer service
Willingness to take initiative
Quality verbal communication, writing and grammar skills
Computer Literate
Ability to perform job responsibilities and meet deadlines
Excellent communication skills
Excellent customer service skills
Professional appearance
Ability to work independently
Being proactive in your job responsibilities, career and business growth

Nice To Haves

Domestic brand experience
Certification
Inventory: 1 year (Preferred)
Automotive Parts: 3 years (Preferred)

Responsibilities

Order, receive, and bill all parts
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customers payment, including deductibles.
Assist retail customers and technicians, including answering phones
Assist with parts inventory management through bin counts and record keeping
Maintains customer rapport by explaining estimates and expected, the return of vehicle; obtaining customers' approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging to tow and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.