Automotive Light Maintenance and Repair Technician

Horne Chrysler Dodge Jeep Nissan•Globe, AZ

3d•Onsite

About The Position

The Lube Technician is expected to protect the legal, financial and moral well-being of the dealership. They will perform lube, oil, filter and multipoint service for customer vehicles and act as a teacher to support the efforts of other employees to be successful. The role involves seeking ways to improve business operations efficiencies and customer service. Primary duties include ensuring maximum productivity, customer service, and cost control by performing all lube, oil, filter, and multi-point inspection processes to ensure proper diagnoses. This includes assessing any supplemental vehicle needs, performing quality service at all times, notifying management of any substandard processes, parts, or procedures, and maintaining clean vehicles during all servicing and repairs. Achieving customer satisfaction through prompt and accurate service and communication is key. The technician must also maintain a clean and safe work environment at all times and adhere to all OSHA/EPA requirements, and perform all job duties requested by management. The role also emphasizes operating with integrity, demanding the highest ethical standards, setting an example of a positive attitude and professionalism, and maintaining an orderly and safe work environment with outstanding attendance.

Requirements

One year experience as a technician's assistant or apprentice
Maintain valid driver's license and MVR within company policy requirements
Demonstrate ethical and followership behaviors which promotes our company standards resulting in a cohesive and effective team
Understand and adhere to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners
Understand his/her role in providing excellent customer service through the defined processes which promote efficiencies, fairness and cost effectiveness
Represents the dealership by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest
Clearly identifies and professionally expresses issues in positive or negative situations
Prioritizes and plans work activities and uses time efficiently
Demonstrates accuracy and thoroughness and monitors own work to ensure quality
Is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
Observes safety and security procedures and uses equipment and materials properly

Nice To Haves

High school diploma or the equivalent recommended but not required
Local state inspection license preferred

Responsibilities

Perform lube, oil, filter and multipoint service for customer vehicles
Assess any supplemental vehicle needs
Perform quality service at all times and notify management of any substandard processes, parts or procedures
Maintain clean vehicles during all servicing and repairs
Achieve customer service satisfaction through prompt and accurate service and communication
Maintain a clean and safe work environment at all times and adhere to all OSHA/EPA requirements
Perform all job duties requested by management
Operate with integrity and demand the highest ethical standards from self and others
Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment
Set an example of outstanding attendance, positive attitude, professionalism, including orderly and safe work environment
Maintain a neat, orderly and safe work environment