Automotive IT Support Specialist — Dealership Operations
About The Position
McGavock Auto Group is a fast-growing leader in automotive retail, and we are looking to add a qualified Automotive IT Support Specialist — Dealership Operations. McGavock Auto Group is a company that offers a team environment, great benefits and ongoing training and support for its associates. If you are aligned with our values of integrity, transparency, professionalism and teamwork- now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer to a qualified friend. This is a key local support role for someone who enjoys being the person employees can rely on when technology needs attention. The IT Support Specialist will resolve day-to-day technology issues, prepare and support employee devices, assist with user access and phone systems, and keep technology standards consistent across assigned locations. The role works within established IT standards and procedures, documents work thoroughly, and escalates complex server, network, security, DMS, and enterprise-system issues to the Systems Team Lead and broader IT team.
Requirements
- Two or more years of hands-on IT support, desktop support, help desk, or similar technical experience.
- Strong working knowledge of Windows PCs, Microsoft 365, Outlook, printers, troubleshooting hardware, and user support.
- Experience with device setup, software deployment, account support, and basic networking concepts.
- Comfortable working directly with non-technical users in a fast-paced business environment.
- Organized, dependable, and able to manage multiple requests while communicating clearly.
- Valid driver’s license and ability to travel locally between assigned dealership locations as needed.
Nice To Haves
- Experience supporting automotive dealerships, multi-site organizations, or other high-volume operational environments.
- Familiarity with Microsoft, Entra ID, Active Directory, endpoint-management tools, or ticketing systems.
- Experience supporting VoIP phone systems.
- CompTIA A+, Network+, Microsoft, or comparable technical certification.
Responsibilities
- Provide in-person and remote support for employees across assigned dealership locations.
- Diagnose and resolve common Windows PC, laptop, printer, peripheral, Wi-Fi, software, and connectivity issues.
- Prepare, deploy, replace, and maintain computers, monitors, phones, and other IT equipment.
- Support employees onboarding and offboarding by preparing devices, completing assigned access tasks, and recovering equipment.
- Assist with Microsoft 365 user support, including Outlook, Teams, passwords, MFA, and basic account-access issues.
- Support desk phones, mobile devices, and related phone-system requests.
- Create and maintain clear ticket notes, asset records, inventory records, and basic technical documentation.
- Follow established IT security standards, including access-control, device-handling, and escalation procedures.
- Identify recurring issues and escalate patterns or higher-impact incidents promptly.
- Assist the Systems Team with local projects, site moves, device refreshes, and technology rollouts.
Benefits
- Job training and career advancement opportunities
- Health, Dental and Vision Insurance
- Paid Time-off
- Employee vehicle purchase program
- Performance / longevity bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
