Automotive Internal Service Advisor

Volvo Cars of Bethesda•Bethesda, MD

7d•Onsite

About The Position

Ourisman Automotive Group is seeking a detail-oriented and organized Internal Service Advisor responsible for managing all internal repair orders, dealership vehicle reconditioning, warranty claim processing, and internal billing. This role serves as a key liaison between technicians, parts, used car management, accounting, and service leadership to ensure timely, accurate, and compliant documentation and workflow.

Requirements

Previous experience as a Service Advisor, warranty or in a similar role in the automotive industry is preferred.
Excellent communication and interpersonal skills
Strong organizational abilities
High attention to detail
Customer-oriented approach
Familiarity with automotive service software, DMS and Microsoft Office Suite
Basic understanding of automotive systems and repair procedures
Ability to manage multiple priorities

Responsibilities

Open, manage, and close all internal repair orders for dealership-owned, company, demo, and loaner vehicles
Coordinate used car inspections, reconditioning, and mechanical repairs
Track reconditioning status and ensure vehicles meet frontline-ready timelines
Ensure proper labor op coding, parts posting, and documentation on all internal ROs
Maintain reconditioning logs, internal service reports, and cost summaries
Review repair orders for accuracy prior to billing
Submit and track warranty and internal claims
Resolve rejected or unpaid claims
Communicate timelines and approvals with technicians, parts, and management
Partner with accounting on internal billing accuracy