Automotive General Service Technician

Leeds West Group•Omaha, NE

15d•Onsite

About The Position

The Automotive General Service Technician performs routine maintenance and repair services, including oil changes, tire rotations, fluid flushes, and filter replacements. The role assists with vehicle inspections, diagnoses and troubleshoots automotive problems, completes repairs to manufacturer specifications and industry quality and safety standards, and performs quality checks and test drives. The technician documents inspections, communicates service recommendations to sales and management staff, and explains repair recommendations and estimates to customers. This position provides professional, courteous customer service and works collaboratively with senior technicians, managers, and other team members to support efficient operations and business goals. It also requires following company and OSHA safety practices, maintaining a clean and organized work area, staying current with automotive technology and industry changes, and supporting an inclusive team environment. The role has no supervisory responsibilities and includes other duties as assigned. This is a full-time, onsite position requiring at least 32 hours per week. Business operations run Monday through Saturday and Sunday at various locations; schedules and operating hours may vary. The position regularly requires long hours and frequent weekend work, and travel may include up to 25% between local stores.

Requirements

Must be at least 18 years old.
Active and unrestricted driver’s license required.
Must be legally authorized to work in the United States while employed by Leeds West Groups.
Must successfully complete an MVR check and be able to maintain a clean driving record.
Strong sense of integrity.
Excellent active listening, verbal and written communication, interpersonal, diplomacy, and customer service skills.
Knowledge of the automotive industry and strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Excellent organizational skills and attention to detail.
Excellent analytical, decision-making, and problem-solving skills.
Proficiency with computers and software systems.
Proficiency with diagnostic tools and equipment, including scan tools, multimeters, computerized diagnostic software, and Digital Vehicle Inspections (DVI).
Clear understanding of the proper use of shop equipment, tools, and fluids.
Ability to adapt to changing automotive technologies, methods, and best practices.
Proficient in inventory and expense management.
Ability to thrive in a fast-paced sales environment and give and receive constructive feedback.
Ability to manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.

Nice To Haves

High school diploma or equivalent preferred.
Minimum of one year of related experience preferred.

Responsibilities

Perform routine maintenance services, including oil changes, tire rotations, fluid flushes, and filter replacements.
Assist with and conduct vehicle inspections to identify mechanical, electrical, maintenance, and safety concerns.
Complete repairs and maintenance tasks efficiently and accurately.
Use diagnostic equipment, technical manuals, and computerized systems to diagnose and troubleshoot automotive problems.
Ensure repair and maintenance work meets manufacturer specifications and industry quality and safety standards.
Perform quality-control checks and test-drive vehicles to verify repairs and identify remaining issues.
Escalate accidents, service issues beyond the scheduled work, and safety concerns to the Store Manager or Service Manager.
Conduct test drives in accordance with company policy, procedures, safety practices, and traffic laws.
Prepare and maintain accurate inspection records and communicate service recommendations and needs to sales and management staff.
Explain repair recommendations and provide estimates to customers, answering their questions and concerns professionally.
Provide quality automotive services and maintain a professional and courteous demeanor to support customer satisfaction.
Collaborate with senior Automotive Technicians, management, and team members to coordinate workflow and service delivery.
Follow and promote workplace safety practices, OSHA requirements, and company safety policies.
Maintain a clean, organized, and safe work environment.
Stay current on automotive industry trends, technology advancements, and regulatory changes.
Support the Store Manager in fostering an inclusive, cohesive team environment and culture.
Perform other duties as assigned.