About The Position

The General Service Technician is an hourly, full-time or part-time role based on business needs. The technician performs basic, routine vehicle repair and maintenance in accordance with company standards and manufacturer specifications. The role delivers exceptional guest service through clear communication about vehicle issues and proposed solutions, while meeting guest expectations for service timing and quality.

Requirements

  • Automotive training that includes basic car maintenance and repair, or an equivalent combination of education and experience.
  • High school diploma or equivalent is preferred.

Nice To Haves

  • High school diploma or equivalent.

Responsibilities

  • Perform basic vehicle services and repairs accurately, efficiently, and in accordance with Monro standards of operation.
  • Perform tire services, including wheel removal, balancing, patch/plug repairs, changing, mounting, installation, and TPMS service and repair.
  • Perform vehicle services including lubrication, oil changes, basic maintenance such as bulb, wiper blade, and filter replacement, battery testing, and battery installation.
  • Complete Monro’s Courtesy Inspection process for every guest vehicle; identify, document, and communicate additional needed services and repairs.
  • Assist with inventory management, including pulling tires and parts, unloading, and stocking inventory.
  • Assist with general store duties and maintain the store’s cleanliness and guest-ready condition to Monro standards.
  • Perform services in accordance with Monro safety standards, including Wheel Torque, oil safety, and compliance procedures.
  • Test-drive vehicles according to Monro’s Road Test policy, using designated test-drive routes and observing local traffic and safety laws.
  • Adhere to company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
  • Maintain technical knowledge and capabilities by timely completion of required Monro University training courses and modules.
  • Safely operate, use, and maintain equipment in accordance with Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
  • Perform other duties as assigned and required.

Benefits

  • Performance-based incentives
  • Paid vacation and holidays for full-time teammates
  • Reimbursement for ASE certifications
  • 401(k) eligibility immediately upon hire
  • Direct deposit
  • Employee discounts
  • Healthcare, vision, and dental coverage for full-time teammates
  • Employee Access Perks
  • Career advancement opportunities
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