Automotive General Manager | Weekends Off | Westgreen & Stockdick
Christian Brothers Automotive•Katy, TX
•$0 - $100,000•Onsite
About The Position
Christian Brothers Automotive is currently seeking a General Manager to oversee the teams at two locations. This person will need to strive to provide unmatched service to both our guests and their vehicles while maintaining honesty and integrity in all communications and service recommendations. The Franchise Operator position is directly responsible for all aspects of the locations operations.
Requirements
- At least 5 years experience in automotive repair, preferably in Fixed Operations and/or Service Management
- Must have strong interpersonal/communication skills
- Strong customer service focus
- Ability to effectively lead and manage service manager/writer position
- Ability to effectively lead and manage automotive technicians
- Solid track record in automotive repair estimating and repair order generation
- Significant experience in KPI reporting (ticket averages, car count, labor and parts reporting)
- Significant experience in retail sales/service
- Windows PC skills, including MS Office
- TekMetric or similar shop management system experience
Responsibilities
- Manage office and shop personnel and daily operations
- Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
- Take necessary corrective and/or disciplinary action for employee non-compliance
- Ensure quality of work, attitude and performance meets or exceeds guest satisfaction goals
- Direct the smooth, orderly and organized operation of the store
- Maintain a personal positive attitude and positive communications at all times
- Develop estimates and work orders.
- Direct Service Writer's development of our guest estimates and work orders and assign work orders to the technicians
- Ensure selection of quality parts
- Ensure target margins are achieved
- Open and close stores on a daily basis
- Perform daily accounting closing and balancing procedures
- Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Franchise Owners and or Operators
- Ensure all equipment is fully operational and in good working order.
- Ensure technicians have the resources needed to do their job
- Serve as the primary communications interface to the customers, before, during and after service
- Greet every guest that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
- Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
- Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
- Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
- Other duties may be assigned
Benefits
- Up To $100K Annually
- Closed Every Weekend To Spend Time With Family & Friends
- Paid Vacation & Paid Holidays
- Earn More With Team Performance Bonuses
- Healthcare Benefits Available
- Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
- Continuous Training Available Through The CBA Flywheel Learning System
- Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
- Employee Appreciation Events
- On-Going Training & Career Advancement
- Future Franchise Leadership Academy (FFLA) - Path to Shop Ownership Available
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
