Automotive Fleet Service Advisor - Truck City
About The Position
Truck City, part of the Yoder Family of Companies, is seeking an Automotive Fleet Service Advisor. This is a family-owned business with over 115 years of service, trust, and community, employing nearly 300 people across Northern Colorado. The company is dedicated to providing an exceptional customer experience, starting with its employees. The Service Advisor acts as a liaison between customers and the service department, ensuring transparent, efficient, and trustworthy service. This role is ideal for individuals who excel in a fast-paced, people-focused environment and are committed to delivering a top-tier customer experience.
Requirements
- 2+ years of experience as a Service Advisor or Automotive Service Writer (dealership experience preferred).
- Strong communication and customer service skills — both in person and over the phone.
- Ability to multitask and stay organized in a busy service environment.
- Basic understanding of automotive systems and repair processes.
- Experience using dealership management systems.
Nice To Haves
- Bi-Lingual English and Spanish strongly preferred.
Responsibilities
- Greet customers with professionalism and care, building trust through honest communication.
- Accurately document customer concerns and vehicle information in repair orders.
- Clearly explain service recommendations, pricing, and time estimates.
- Coordinate repair work with technicians and parts departments to ensure on-time completion.
- Keep customers informed throughout the repair process, including delays or changes.
- Review work orders for accuracy before customer pick-up and process payments.
- Promote additional maintenance services based on inspection results and manufacturer guidelines (without high-pressure tactics).
- Maintain accurate records and ensure compliance with dealership and manufacturer policies.
Benefits
- Health, dental, vision, and pet insurance
- Employer-paid life insurance
- 401(k) & profit sharing
- Paid vacation, sick time, and holidays
- Access to our company-owned Early Childhood Education Center with discounted childcare
- Professional development and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
