Automotive Fixed Operations Manager (Bluffton, SC)

Dent WizardBluffton, SC
Onsite

About The Position

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products. We are a stable, growing company with a strong business model, offering opportunities in 43 states. We repair 2.5 million vehicles annually and employ over 3,000 highly skilled individuals. We are seeking a Fixed Operations Manager to lead our team and drive success.

Requirements

  • Proven ability to manage, coach, and lead others.
  • 3 years of proven operations experience in a similar type of environment.
  • Continuous viewing from and inputting data to a computer screen.
  • Travel as necessary (up to 20%).
  • All applicants being considered for employment must pass a pre-employment drug screening and background check.

Nice To Haves

  • Auto and reconditioning industry experience preferred.

Responsibilities

  • Create a positive and productive working environment consistent with Dent Wizard’s core values.
  • Lead, coach, and develop a team to drive productivity and retention.
  • Drive a culture of coaching through on-the-job engagement and formalized training to support technician engagement and retention.
  • Ensure delivery of five-star service by developing schedules, assigning and monitoring work, implementing productivity and quality standards, resolving operations problems, and implementing SOPs.
  • Provide timely feedback to the manager regarding competitive pressures, customer feedback, and the engagement of staff.
  • Participate in field town hall communications.
  • Ensure fulfillment of services meets customer expectations.
  • Develop strong customer relationships, deliver five-star customer service, and participate in Quarterly Business Reviews (QBR).
  • Maintain knowledge of customer pricing and service expectations.
  • Expediently address customer, operational, and performance concerns.
  • Identify and implement value-added customer solutions.
  • Drive talent selection and hiring for area roles needed.
  • Deliver operating performance in terms of LSR, Employee Engagement, and Retention.
  • Drive operational efficiencies, understand and implement standard operating procedures, and effective cost reductions without damage to five-star service expectations.
  • Address day-to-day operational issues, ensure maintenance of customer sites, and perform QC.
  • Coordinate supplies and parts ordering management.
  • Maintain clean, organized work areas that meet DW’s compliance (EHS) standards.
  • Support and adhere to DW’s policies and procedures on ethics standards and commitments.
  • Ensure effective invoicing processes are implemented and maintained.

Benefits

  • paid time off
  • medical
  • dental
  • vision
  • 401k match (50% on the dollar up to 7% of employee contribution)
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