Automotive Fixed Operations Admin

Honda of Middleburg Heights•Middleburg Heights, OH

4d•Onsite

About The Position

Honda of Middleburg Heights has an immediate opportunity for an Automotive Fixed Operations Administrator. This role supports the Fixed Operations Director in managing day-to-day administrative operations across the Service and Parts Departments. The administrator will monitor and address daily accounting tasks, manage the rental and loaner car fleet, track operational metrics, compile performance reports, and coordinate documentation. They will also maintain clear communication between department managers, technicians, and advisors, assist in resolving customer service escalations, verify and submit warranty paperwork, and help manage the service call queue overflow.

Requirements

High School Diploma or Equivalent
Highly Organized and Eagerness to Improve
Willingness to Take Initiative
Ability to Handle Multiple Tasks Easily
Ability to Provide Quality Customer Service
Work with All Levels of Employee
Clean Driving Record and Valid Driver’s License

Responsibilities

Support the Fixed Operations Director in managing day-to-day administrative operations across the Service and Parts Departments.
Monitor and address daily accounting tasks, ensuring financial documentation and departmental records balance accurately.
Manage the rental and loaner car fleet, tracking vehicle availability and overseeing associated documentation and compliance.
Monitor operational metrics, compile performance reports, and track department efficiency.
Coordinate documentation, process internal repair orders, and manage compliance records.
Maintain clear communication between department managers, technicians, and advisors to ensure a smooth workflow.
Assist in resolving customer service escalations.
Verify warranty paperwork accuracy.
Assist in warranty documentation submission.
Assist with service call queue overflow to ensure incoming customer inquiries are handled promptly and professionally.