Automotive Field Service Manager

Assurant

23h • Remote

About The Position

Responsible for planning, organizing, and conducting activities associated with implementing best practices to increase all aspects of profitability regarding Assurant Global Automotive products to build value and improve relationships with new client business and existing automotive accounts. This role involves assisting in the training of the field team on how to interact with and train service department personnel on products, from product knowledge to reimbursement levels and claim submission. The manager will facilitate training as required to ensure understanding of products, policies, and procedures. Key duties include identifying and monitoring high loss accounts, using fixed operations knowledge to conduct onsite or virtual reviews to identify the source of high loss, and presenting solutions to the dealer principal to ensure implementation in appropriate dealership departments. Strengthening client relationships through quarterly business reviews, understanding participation structures, and utilizing field audits, documentation, and loss reports for recommendations are also crucial. The role participates in new business presentations for prospective clients, covering products, proformas, risk management, and claim reimbursement/administration, and is part of the kickoff team for implementing products at new dealerships. The manager will lead the training of all service department personnel on products, claims administration, and reimbursements, and interact with dealership service management to ensure understanding and satisfaction with Assurant programs. Additionally, the role acts as a secondary liaison between the field team and the claims center to resolve claim concerns related to loss control and becomes a subject matter expert on all products offered.

Requirements

• 5 years’ dealership experience in automotive service management
• Technical automotive knowledge
• Claims management experience as it pertains to automotive service contracts
• Communication Ability: The ability to reach agreement with one or more individuals on a course of action in relation to a defined goal or problem
• Client Relations: Maintain a strong concern for client satisfaction and loyalty and the willingness to take actions that promote it.
• Listening: The ability to identify and use information extracted from oral communication.
• Analysis: Relating and comparing data from different sources, identifying issues, securing relevant information and identifying relationships.
• Machine Operation: Able to use a computer (MS Word, Excel, PowerPoint)
• Attention to Detail: Total task accomplishment through concern for all areas involved no matter how small.
• Impact and Rapport Building: The ability to meet people easily and establish a trust relationship. Make a positive first impression and exhibit confidence.
• Oral Communication/Presentation: Effective expressions of ideas in individual and group situations (includes gestures and non-verbal communication).
• Integrity: Maintaining appropriate social, ethical and organizational norms in job related activities.

Nice To Haves

• Bachelor’s degree or equivalent
• 5 years’ experience as dealership fixed operations director – multiple rooftop experience preferred
• Technical background – ASE Certified Automobile Technician

Responsibilities

• Assist in the training of field team on how to interact and train service department personnel with products, from product knowledge to reimbursement levels and claim submission.
• Facilitate training as required to ensure understanding of products, policies, and procedures.
• Identify and monitor high loss accounts.
• Use fixed operations knowledge to conduct onsite or virtual reviews to identify the source of the high loss.
• Present solutions to the dealer principal and ensure they are implemented in the appropriate dealership departments.
• Strengthen client relationships by attending quarterly business reviews.
• Have thorough understanding of participation structures.
• Have access to and mastery of field audits, documentation, and loss reports to review with the dealer principal and make recommendations for improvement.
• Take part in new business presentations for prospective high-profile clients to review products, proformas, risk management, and claim reimbursement/administration.
• Be part of the kickoff team when implementing products at new high-profile dealerships.
• Lead the training of all service department personnel on products, claims administration and reimbursements.
• Interact with dealership service management to ensure understanding and satisfaction with Assurant programs and service levels.
• Act as a secondary liaison between the field team and the claims center to resolve claim concerns as they pertain to loss control.
• Become a subject matter expert on all products offered – coverages, exclusions, benefits & features.

Benefits

• Salary growth within the position
• For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees