Automotive Express Service Advisor - Joe Cooper CDJR of Yukon
About The Position
Our Express Service Advisors are the center of communication for basic maintenance service/repair activities and the liaison between customers, managers and the technicians. Serving as the primary point-of-contact for manufacturer-recommended service, the Express Service Advisor will understand basic maintenance intervals and services based on the mileage/age of the vehicle, as well as listen for other customer vehicle problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He/she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. Our Express Advisors ensure the customer is satisfied that the vehicle will be maintained/repaired right the first time and in the shortest time possible.
Requirements
- High school diploma or GED required
- Broad scope of automotive mechanical/electrical knowledge
- Neat, clean, and professional appearance
- Pleasant/friendly demeanor and an outgoing personality
- Highly professional and dependable
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff
- Unrestricted driver's license and clean driving record
- Basic computer and internet skills
Nice To Haves
- Post-secondary automotive training or equivalent work experience preferred
- One year of dealer-level or large facility experience preferred
- Experience with CDK and X-Time a plus
Responsibilities
- Serve as the center of communication for basic maintenance service/repair activities.
- Act as a liaison between customers, managers, and technicians.
- Understand basic maintenance intervals and services based on vehicle mileage/age.
- Listen for customer vehicle problems and arrange for appropriate service/repairs.
- Set and manage customer and technician expectations regarding service delivery.
- Inform customers about needed repairs and recommended maintenance.
- Ensure customer satisfaction with vehicle maintenance/repair, aiming for accuracy and speed.
Benefits
- Medical
- Dental
- Vision
- Life and AD&D
- Disability
- EAP
- 401(k)
- PTO
- Paid Vacation
- Paid Holidays
- Employee Discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
