Automotive Dispatcher/ Production Coordinator | Up To $60K & Weekends Off | Higley
About The Position
As an Automotive Dispatcher/ Production Coordinator with Christian Brothers Automotive, you will play a critical role in our automotive shop, ensuring that every guest receives top-notch service and their vehicle is repaired to the highest standards. With your excellent communication and organizational skills, you are responsible for coordinating daily shop workflow, maximizing technician productivity, supporting service advisors, and ensuring vehicles move efficiently through the repair process. The Dispatcher serves as the communication bridge between the front office and the shop and plays a direct role in technician productivity, shop efficiency, customer satisfaction, and overall production performance. We are a high-volume, fast-paced automotive repair facility with multiple technicians, advisors, vendors, and competing priorities throughout the day. We’re looking for someone who thrives in that environment and can maintain professionalism, composure, and focus when things get busy.
Requirements
- Automotive industry experience
- Excellent communication skills: Must be able to communicate clearly and effectively with technicians, guest, and other team members to ensure that everyone is on the same page
- Strong organizational skills and problem-solving skills: Dispatcher are responsible for coordinating multiple work orders, scheduling appointments, and managing paperwork. They must be highly organized to ensure that everything is completed accurately and on time
- Customer service skills: Must have strong customer service skills to answer customer inquiries, address concerns, and ensure that customers are satisfied with the work that is performed on their vehicles
- Proficient in Windows-based computer software and automotive store applications
- Strong understanding of automotive repair operations and shop workflow
- Excellent time-management skills
- Ability to multitask and prioritize effectively
- Professional attitude and strong work ethic
- Ability to remain calm and focused in a fast-paced environment
Nice To Haves
- Previous experience in an Automotive Sales, Advisor/Writer, or Estimator/Dispatcher position preferred
- Experience with Tekmetric, AutoFlow, and PartsTech is highly preferred
Responsibilities
- Dispatch repair orders to technicians based on skill level, availability, efficiency, and workload.
- Coordinate workflow between Service Advisors, Technicians, Parts Suppliers, and Management.
- Monitor vehicle progress and proactively address bottlenecks.
- Help maximize technician productivity and billed hours.
- Prioritize repairs based on customer needs, promised completion times, and shop capacity.
- Track workflow throughout the day and adjust priorities as needed.
- Assist with parts coordination and repair scheduling.
- Support quality control and vehicle delivery timelines.
- Maintain clear communication between the front office and the shop.
- Participate in daily production planning and workflow management.
- Help the team achieve weekly and monthly production goals.
- Other duties as assigned
Benefits
- Up To $60K for Highly Qualified Candidates
- Earn More With Team Performance Bonuses
- Closed Every Weekend To Spend Time With Family & Friends
- Paid Vacation & Paid Holidays
- Healthcare Benefits Available
- Locally Owned and Operated
- On-Going Training & Career Advancement
- Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
- Employee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag & Rewards
- Continuous Training Available Through The CBA Flywheel Learning System
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
