Automotive Digital Retail Implementation Manager

Maritz•Washington, DC

1d•$80,000 - $90,000•Remote

About The Position

Maritz Automotive Solutions is a leading automotive consulting firm specializing in driving dealership success from showrooms to service bays. We are currently seeking a results driven Automotive Digital Retail Implementation Manager to join our dynamic team. Please Note: While this is a remote role, candidates must reside in the Washington, D.C. / Baltimore, MD area.

Requirements

Background in dealership consulting or automotive retail operations.
Strong understanding of the retail automotive industry, including common terminology, dealership structures, and workflow processes.
Experience working with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions.
Knowledge of dealership desking or F&I processes.
Quick learner with the ability to stay current on rapidly evolving digital solutions.
Proven ability to maintain a positive, solutions-oriented attitude in high-pressure environments.
Strong collaboration skills with the ability to work effectively within the Maritz team, as well as with clients and vendor partners.
Exceptional verbal and written communication abilities.
Skilled in delivering presentations, leading productive discussions, and addressing objections with resilience.
Proficient in Microsoft Office applications.
Strong analytical, problem-solving, and decision-making capabilities.
Must be located in the Washington, D.C. / Baltimore, MD area.

Responsibilities

Serve as the primary point of contact for dealerships of an OEM Digital Retailing system.
Subject Matter Expert (SME) on the OEM program, dealership operations, and automotive retail best practices to drive strong engagement and utilization.
Lead and facilitate user training and ongoing support throughout all phases of the implementation lifecycle.
Ensure key dealership personnel meet required turnaround times for critical implementation milestones.
Proactively identify implementation risks and work to mitigate effectively and efficiently.
Build strong partnerships with dealership teams through both in‑person and virtual consultations, coaching, and training sessions.
Deliver clear, engaging presentations and product demonstrations using established presentation materials.
Consult with assigned dealerships to develop actionable plans that align with their processes and support their unique operational needs.
Build strong, productive relationships with integrated vendor partners to support overall program success.
Document, communicate and escalate issues/concerns as necessary.
Monitor performance metrics regularly, leveraging data and analytics to assess progress and identify opportunities.
Participate in scheduled performance reviews and strategic planning sessions with Maritz Managers to exchange insights, refine best practices, and collaboratively resolve challenges.
Prioritize time effectively, focusing on high-impact activities and maintaining alignment with established goals.
Manage travel and program related expenses in accordance with Maritz guidelines.