Automotive Delivery Coordinator
About The Position
This role focuses on training and development within a dealership, specifically for a Product Specialist. The training covers a wide range of skills and knowledge areas essential for success in the automotive sales and customer service environment. This includes CRM utilization, customer interaction techniques, daily task management, product knowledge, understanding of various dealership departments, paperwork, customer satisfaction metrics, conflict resolution, and the intricacies of the delivery and follow-up processes. The role also involves learning about Finance and Insurance (F&I) products and potentially visiting other dealerships.
Requirements
- Be a College Graduate with a Bachelor’s degree (may be eligible in last two semesters)
- Possess the character and appearance standards of your specific dealership
- Maintain a positive, wholesome attitude towards life and the sales profession
- Engage in some kind of self-improvement program regularly
- Get along well with other employees of the dealership
- Know how to set objectives or quotas and how to figure a method or program of action to reach those goals
- Come to work each day with a plan of work for the day
- Have a positive owner-follow-up system
- Ability to openly communicate with management
- Learn why people buy and how to meet the needs of various types of customers
- Know the company sales and credit policies
- Have a thorough product knowledge of your own products and a general knowledge of competitive products
- Follow a sales plan with every customer
Responsibilities
- Utilize Customer Retention Management system (CRM)
- Provide step-by-step guidance on customer interaction
- Manage daily tasks
- Conduct product training
- Engage with the Business Development Center (BDC)
- Complete online manufacturer training
- Gain knowledge of other dealership departments (Service/Parts/Body Shop)
- Understand paperwork procedures
- Emphasize the importance of Customer Satisfaction Index (CSI)
- Practice conflict resolution
- Learn the inner workings of the automobile business
- Master the delivery process
- Implement customer follow-up processes and manage appointments
- Understand Finance and Insurance (F&I) products
- Visit other dealerships
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
