Automotive Dealership Service Director

Crowley Car Company • El Cajon, CA

6d • $150,000 - $300,000 • Onsite

About The Position

As an Automotive Service Director at a dealership, you will oversee the daily operations of our service operations, ensuring that we grow our business and provide top-notch service to our customers. This role is vital in maintaining our reputation for quality and reliability in automotive care.

Requirements

• Proven experience as an Automotive Service Director/Manager or similar role in the new vehicle franchise automotive industry for a minimum of 6 years.
• Strong leadership skills and professionalism required.
• General mechanical knowledge and understanding of automotive repair processes.
• Excellent communication skills for effective interaction with customers and team members.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Experience working for luxury dealerships required.
• Experience with CDK software required.
• Proficiency in Microsoft Office products including Outlook, Excel, Word, and Teams required.

Nice To Haves

• Toyota/Lexus experience is a plus.

Responsibilities

• Manage the service department operations, including advertising, marketing, scheduling and workflow.
• Supervise and train service staff to ensure high-quality customer service.
• Develop and implement effective service writing practices to enhance communication with customers.
• Monitor repair orders for accuracy and completeness before finalizing services.
• Ensure compliance with safety regulations and company policies.
• Handle customer inquiries and resolve issues related to services provided.
• Analyze departmental performance metrics to identify areas for improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed