Automotive Dealership Product Specialist

Fletcher Jones Imports•Las Vegas, NV

24d•Onsite

About The Position

At Fletcher Jones Imports, our mission is to deliver a world-class guest experience through the pursuit of excellence. We are seeking a Product Specialist to play an important role in providing our guests with an exceptional experience. The Product Specialist is tasked with assisting sales consultants with the delivery of new and used vehicles to customers and ensuring each customer understands the vehicle’s operating features, warranty and paperwork. This is a great opportunity for someone with a passion for customer service or interested in automotive sales. If in your personal pursuit of excellence, you have developed a proven track record of consistently producing outstanding results through a commitment to continuous and never-ending improvement, join us. Your next opportunity awaits.

Requirements

Previous experience in a similar role.
Valid driver’s license and acceptable driving record.
Prompt and courteous demeanor
Strong computer skills

Responsibilities

Deliver an exceptional guest experience through a proficient and detailed demonstration of features, controls and benefits of vehicles including an overview of the owner’s manual, vehicle warranty and service guidelines.
Provide activation of any mobile apps and/or satellite radio and delivery requirements of the manufacturer.
Ensure phones are answered 100% of the time and in a timely manner.
Assist sales consultants by partnering with the service department to ensure vehicles are reconditioned as expected and as scheduled, performing a final quality inspection for cleanliness, books, keys and floormats.
Maintain a system of following up with guests utilizing their preferred method of communication to encourage repeat and referral business.