Customer Service Representative

Apple Ford Shakopee•Shakopee, MN

4d•Onsite

About The Position

Apple Autos is seeking a dedicated and customer-focused individual to join our team as an Automotive Customer Service Representative. Our dealership has been rated a Top Minnesota Workplace in the Star Tribune for the last 5 years, and we’re looking to add a passionate problem-solver to our winning team and help us continue a legacy of excellence. Apple Autos believes in The Value of our people and The Value of ongoing improvement therefor we offer training programs, scholarships, tuition reimbursement, and career growth and development opportunities.

Requirements

Previous experience in customer service, preferably in the automotive industry.
Excellent communication and interpersonal skills.
Friendly and approachable personality.
Strong organizational and multitasking abilities.
Proficiency in using basic office software.
Ability to multitask and thrive in a fast-paced environment.
Positive attitude and a willingness to go the extra mile for customers.

Responsibilities

Ensure all inbound inquiries are answered promptly, professionally, and according to script.
Answering incoming phone calls, directing them to the appropriate department, or taking messages.
Schedule customer appointments for the service drive.
Assisting customers with inquiries related to automotive products, services, and warranties.
Address and resolve customer concerns or issues in a timely and professional manner.
Collaborate with other departments to ensure seamless customer experiences.
Maintain up-to-date knowledge of our products and service to better assist customers.
Document customer interactions and feedback to contribute to continuous improvement.