Automotive Customer Service Representative

RML Auto•Branson, MO

17d•Onsite

About The Position

We are looking for a Customer Service Representative to join our automotive team. In this role, you will act as the point of contact for our automotive customers, initially greeting them, explaining our services, and collecting payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and enjoys working with people.

Requirements

Excellent communication skills
Compassionate and patient attitude
Enjoys working with people

Nice To Haves

Experience Preferred

Responsibilities

Greet customers upon arrival to shop
Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
Connect customers with appropriate type of automotive mechanic or technician
Consult with mechanics regarding appropriate service options
Develop as many solution methods as possible, attempting to keep costs low
Explain all service options to customers including time and cost estimates
Provide in-depth information on original equipment manufacturer (OEM) part options
Advise customers on warranty protections and other potential cost-saving service options
Track maintenance or repair status, fill out reports on labor and cost of all services
Perform post-service inspection with customers and answer any questions they may have
Ring up customers at the front desk and facilitate financial transactions
Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up
Manage shop workflow and schedule for mechanics and technicians