Automotive Customer Service BDC Consultant

Lexus of Westminster•Westminster, CA

2d•$50,000 - $120,000

About The Position

Lexus of Westminster is a respected leader in the automotive industry, committed to providing exceptional customer service and a welcoming work environment. We offer comprehensive training, competitive pay, and a supportive team atmosphere. We are seeking a driven Automotive Customer Service BDC Consultant who excels in communication, customer engagement, and organization. This position involves managing a high volume of inbound and outbound calls, using proven scripts and sales techniques to schedule appointments and enhance customer satisfaction.

Requirements

High School Diploma or equivalent.
Previous experience in customer service, telemarketing, automotive, or business development preferred.
Familiar with using scripts, power tracks, and alternative customer communication methods.
Excellent verbal and written communication skills with a professional and friendly demeanor.
Strong organizational skills and ability to multitask effectively.
Self-motivated, able to work independently and collaboratively within a team.
Ability to thrive in a fast-paced environment with strong time management and prioritization skills.
Proficient in Microsoft Word and basic computer skills including data entry.

Responsibilities

Answer incoming phone calls using established scripts and schedule sales appointments accurately.
Make outbound calls to customers to schedule follow-ups and appointments for Sales and Service departments.
Log customer interactions and update the customer database promptly and accurately.
Confirm and reschedule appointments as necessary, including handling no-shows.
Coordinate with Sales and Service teams to track appointment results.
Generate and send letters, postcards, and emails for automated follow-up reminders based on marketing campaigns.
Respond to customer inquiries from the website and contact internet leads to schedule appointments.
Notify relevant departments when appointments are scheduled and assist with additional duties as assigned.
Maintain a positive and professional attitude while consistently meeting or exceeding monthly performance goals.