Automotive Customer Service Advisor (On-Site)

CNX•Hamilton, ON

11d•Onsite

About The Position

The Customer Service Advisor engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. Concentrix is a global organization that nurtures a people-first, inclusive culture and a genuine sense of belonging, earning “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards. The company is organically diverse, with team members from 70+ countries, united as “game-changers” who help well-known brands power a world that works through exceptional customer experiences and tech-powered innovation. Due to continued growth, Concentrix is looking for talented individuals. This position offers an opportunity for career change and personal development, with training, technologies, and support provided. About 80% of managers and leaders are promoted from within, and the company offers FREE Learning and Leadership Development programs.

Requirements

Minimum 18 years of age with a High School Diploma or GED.
At least 2-3 years of customer service experience.
Strong computer proficiency with the ability to navigate multiple applications.
Excellent written and verbal communication skills to effectively engage with customers.
A passion for the automotive industry with a propensity for problem-solving.
Ability to work both independently and within a team, demonstrating patience and professionalism.
Flexibility to rotate shifts as needed with prior notice.
Dependable with proficient attention to detail while being able to focused and multi-task efficiency.
Demonstrate patience while maintaining a pleasant and professional manner.
Proficiency in fast-paced environments
Eagerness to learn new technologies

Nice To Haves

Automotive industry experience is preferred.

Responsibilities

Coordinates resolutions to customer vehicle issues, dealership complaints, warranty policies, and more.
Corresponds to customer inquiries from inbound inquiries, emails and mail
Provides campaign information to customers and documents according to Consumer Affairs policies
Documents customer inquiries received from customer correspondence and corporate surveys; updates consumer affairs case files with appropriate documentation
Acts as a liaison between National Consumer Affairs and the Regional Office regarding Consumer Affairs related issues
Deliver expert customer experiences…with a smile.

Benefits

The base salary for this position is $20.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
Automotive Purchase Discounts
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
A range of other perks and benefits