Automotive Customer Service Advisor - 3993
About The Position
Premium Velocity Auto (PVA) / Jiffy Lube is seeking dependable, growth-minded Customer Service Advisors with strong communication and customer service skills. The ideal candidate can build rapport, explain products confidently, and excel in fast-paced, team-oriented environments. While automotive experience is not required, customer service or sales experience is preferred. A valid driver's license is strongly preferred but not required. The Customer Service Advisor supports customers throughout their entire visit, building trust, guiding service decisions, and performing basic automotive maintenance as a trained Lube Technician.
Requirements
- Valid U.S. driver’s license and authorization to work in the U.S. (no sponsorship)
- Ability to stand for long periods; lift 50+ lbs.; bend, reach, crawl, and climb stairs
- Comfortable working in enclosed or semi‑outdoor environments
- Proven face‑to‑face customer service or sales experience
Nice To Haves
- Customer service or sales experience is preferred
- Automotive experience is not required
- A valid driver’s license is strongly preferred but not required
Responsibilities
- Greet customers, review service needs, and escort them from their vehicles
- Explain promotions and available services
- Provide unbiased recommendations based on manufacturer guidelines and technician findings
- Communicate updates throughout the service process
- Perform preventative maintenance (oil changes, fluid top‑offs, inspections, and replacements of basic components)
- Ensure quality work, review completed services with customers, and encourage return visits
- Perform other duties as assigned
Benefits
- Employer/employee‑funded medical, vision, and dental plans, prescription coverage, and telemedicine
- Employer‑funded basic life & AD&D
- Bonus structure for JLU training completion
- Employee discounts on parts and services
- Optional life, accident, disability, and critical illness plans
- FSA and Dependent Care FSA
- Employee assistance programs, will preparation, travel assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
