P/T Automotive Customer Service Advisor - 3980
About The Position
Premium Velocity Auto / Jiffy Lube (PVA) is seeking dependable, growth-minded Automotive Customer Service Advisors who can build trust, guide customers confidently, and deliver an exceptional experience from start to finish. No automotive experience is needed as training is provided. A valid driver’s license is strongly preferred, but not required. As a Customer Service Advisor, you’ll guide customers through their entire visit while also performing basic maintenance services as a trained Lube Technician. This role combines customer service, sales, communication, and hands-on automotive work, creating strong career pathways in both customer care and automotive services.
Requirements
- Valid U.S. driver’s license (preferred)
- Authorization to work in the U.S. (no sponsorship available)
- Ability to stand for long periods; lift 50+ lbs.; bend, crawl, reach, and climb stairs
- Comfortable working in enclosed or semi-outdoor environments
- Proven face-to-face customer service or sales experience
Nice To Haves
- Excellent communication and customer service skills
- Strong listening and reasoning abilities
- Confidence in overcoming objections
- Positive, energetic attitude
- Ability to succeed in a fast-paced, team-oriented environment
- Commitment to following safety procedures
- Willingness to learn, train, and grow
- Strong multitasking ability
Responsibilities
- Greet customers, review their service needs, and escort them safely from their vehicles
- Clearly explain available services, promotions, and recommendations
- Provide unbiased, trustworthy recommendations based on technician findings and manufacturer guidelines
- Communicate service updates throughout the visit
- Perform basic preventive maintenance (oil changes, inspections, fluid top-offs, wipers, basic component replacements)
- Review completed services with customers, ensure satisfaction, and encourage return visits
- Assist the team and perform other duties as assigned
Benefits
- Employer/employee-funded medical, vision, dental, prescription coverage, and telemedicine
- Employer-funded basic life & AD&D
- Bonus program for completing JLU training
- Employee discounts on parts and services
- Life, accident, disability, and critical illness plans
- Flexible Spending Account (FSA) & Dependent Care FSA
- Employee Assistance Program
- Will preparation & travel assistance
- Pay increase opportunities within your first 60 days!
- Paid training + bonus incentives for completing modules
- Cross-training across multiple roles to increase your earning potential
- Career paths with limitless growth (Customer Service, Automotive, and Management)
- Safety-focused work environment
- Unique benefits including legal & financial advising, member-only discount programs, and employee discounts (FT only)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
