PT Automotive Customer Service Advisor - 3983

Jiffy Lube•Pflugerville, TX

6h•Onsite

About The Position

Premium Velocity Auto/Jiffy Lube (PVA) is seeking Customer Service Advisors/Lube Technicians who can safely meet individual customer needs and ensure vehicle safety. No prior automotive experience is required; customer service and retail sales skills are transferable, and comprehensive training will be provided. This role involves acting as the primary customer liaison, creating a positive guest experience, and performing preventative maintenance services.

Requirements

Proven face-to-face customer service or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.

Nice To Haves

Valid Driver’s License preferred.
Excellent customer service and communication skills.
Keen listening and reasoning skills to capture guests’ product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.

Responsibilities

Greet and escort guests from their vehicles and review their requests.
Inform guests of promotions and available products, demonstrating a thorough understanding of Jiffy Lube products and services.
Provide impartial recommendations tailored to guest needs based on manufacturer guidelines and technician findings.
Communicate updates to the guest throughout the service process, including any special circumstances impacting satisfaction.
Perform preventative maintenance such as oil and filter changes, refilling fluid levels, and inspecting/replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty through quality workmanship, reviewing completed services with the guest, confirming satisfaction, and encouraging timely returns.
Other duties as assigned by management.

Benefits

Opportunity to increase pay rate within the first 60 days of employment.
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing earning potential.
Career paths offering limitless growth opportunities (in Automotive and Management).
Safety-focused work environment.
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center.
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off.
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine.
Employer Funded Basic Life & Accidental Death Dismemberment.
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services.
Additional benefits available: Dental Plan and/or Vision Plan, Life & Accidental Death Dismemberment and/or Accident, Short-Term and Long-Term Disability, Critical Illness and/or Cancer and/or Hospital Indemnity, Flexible Spending Account (FSA) and/or Dependent Care FSA, Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance.