Automotive Customer Service Advisor - 3958

Jiffy Lube • Little Elm, TX

1d • Onsite

About The Position

The Customer Service Advisor supports customers through their entire visit—building trust, guiding service decisions, and performing basic automotive maintenance as a trained Lube Technician. Responsibilities include greeting customers, reviewing service needs, and escorting them from their vehicles. They will explain promotions and available services, provide unbiased recommendations based on manufacturer guidelines and technician findings, and communicate updates throughout the service process. The advisor will also perform preventative maintenance such as oil changes, fluid top-offs, inspections, and replacements of basic components. Finally, they ensure quality work, review completed services with customers, and encourage return visits, performing other duties as assigned.

Requirements

• Valid U.S. driver’s license and authorization to work in the U.S. (no sponsorship)
• Ability to stand for long periods; lift 50+ lbs.; bend, reach, crawl, and climb stairs
• Comfortable working in enclosed or semi‑outdoor environments
• Proven face‑to‑face customer service or sales experience
• Excellent customer service and communication skills
• Strong listening and reasoning abilities
• Confident in overcoming objections
• Positive and energetic attitude
• Ability to succeed in a fast‑paced, team‑oriented environment
• Commitment to safety procedures
• Willingness to train and grow
• Ability to multitask effectively

Nice To Haves

• Automotive experience

Responsibilities

• Greet customers, review service needs, and escort them from their vehicles
• Explain promotions and available services
• Provide unbiased recommendations based on manufacturer guidelines and technician findings
• Communicate updates throughout the service process
• Perform preventative maintenance (oil changes, fluid top‑offs, inspections, and replacements of basic components)
• Ensure quality work, review completed services with customers, and encourage return visits
• Perform other duties as assigned

Benefits

• Employer/employee‑funded medical, vision, and dental plans, prescription coverage, and telemedicine
• Employer‑funded basic life & AD&D
• Bonus structure for JLU training completion
• Employee discounts on parts and services
• Optional life, accident, disability, and critical illness plans
• FSA and Dependent Care FSA
• Employee assistance programs, will preparation, travel assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees