Automotive Customer Experience Specialist
About The Position
Deliver an Experience Customers Trust At Sweat Tire, we are redefining the tire and automotive service experience through a technology-forward, customer-focused approach. We believe customers deserve honest recommendations, transparent communication, and exceptional service at every visit. We are seeking a high-energy Automotive Customer Experience Specialist (Service Advisor) who thrives on helping people, building relationships, and delivering outstanding customer experiences. If you enjoy consulting with customers, solving problems, and working in a fast-paced environment, this could be the perfect opportunity for you.
Requirements
- Excellent customer service and relationship-building abilities
- Strong communication and presentation skills
- Ability to explain technical information in clear, understandable terms
- Proven ability to multitask in a fast-paced environment
- Strong organizational and time management skills
- Professional appearance and demeanor
- Basic computer proficiency and ability to learn service management software
- Valid driver's license with acceptable driving record
Nice To Haves
- Automotive Service Advisor experience preferred
- Automotive retail service experience strongly desired
- Knowledge of vehicle maintenance and repair services
- Experience writing repair orders and service recommendations
- ASE Service Consultant Certification a plus
- Tire and automotive service experience preferred
- Bi-lingual skills are a plus
Responsibilities
- Greet customers promptly and professionally.
- Understand customer concerns and vehicle service needs.
- Build trust through honest, transparent communication.
- Deliver an exceptional customer experience from arrival through vehicle pickup.
- Follow up with customers to ensure satisfaction and long-term loyalty.
- Review vehicle inspection findings and explain recommendations in customer-friendly language.
- Present maintenance, repair, and preventative service recommendations.
- Prepare estimates and secure authorization for repairs.
- Educate customers on vehicle safety, reliability, and maintenance needs.
- Help customers make informed decisions regarding vehicle service options.
- Collaborate closely with technicians to understand vehicle conditions and repair needs.
- Monitor repair progress and proactively communicate updates.
- Coordinate scheduling and workflow to maximize efficiency and customer satisfaction.
- Ensure work orders are complete, accurate, and properly documented.
- Maintain accurate customer and vehicle records.
- Support achievement of customer satisfaction, sales, and productivity goals.
- Adhere to company policies, procedures, and service standards.
- Contribute to a positive and team-oriented work environment.
Benefits
- Competitive hourly pay plus incentive opportunities
- Weekly payroll
- Medical, dental, and vision coverage
- 401(k) and Roth retirement plans
- Paid time off and paid holidays
- Employee Assistance Program
- Ongoing training and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
