Automotive Customer Experience Greeter
About The Position
Michael Hohl Automotive Group is a trusted, multi-line dealership serving Northern Nevada. We are committed to delivering an exceptional customer experience and building a team that shares our passion for automotive excellence. We are seeking a Customer Experience Greeter to join our service department. The Customer Experience Greeter is the first face our service customers see — and the impression you make sets the tone for their entire visit. We are looking for someone warm, polished, and genuinely people-oriented who thrives in a fast-moving environment and takes pride in making every customer feel welcomed and taken care of from the moment they arrive. This is not a background role; it is a front-line position that directly shapes how customers feel about our dealership.
Requirements
- Prior experience in a customer-facing role — hospitality, retail, reception, or similar environment preferred
- Naturally warm and professional communication style, both in person and over the phone
- Ability to stay organized and composed in a high-traffic, fast-paced environment
- Comfortable using scheduling software, CRM tools, or multi-line phone systems — or quick to learn new technology
- Valid driver's license preferred
Responsibilities
- Welcome every customer to the service drive with a prompt, friendly greeting and a professional first impression
- Direct customers to the appropriate service advisor and ensure smooth, efficient check-in from arrival to write-up
- Proactively communicate wait times and vehicle status updates to customers in the service lounge
- Keep the service reception area, customer lounge, and drive lane clean, organized, and guest-ready throughout the day
- Assist service advisors with administrative support including appointment check-ins, outbound appointment reminder calls, and light scheduling tasks
- Anticipate customer needs — offer refreshments, answer general questions, and create a comfortable waiting experience
- Serve as a calm, positive presence when customers are stressed or frustrated, escalating to management when appropriate
Benefits
- Competitive compensation
- Health, dental, and vision insurance
- 401(k) plan
- Ongoing manufacturer and dealership training opportunities
- Employee vehicle purchase program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
