Automotive Customer Experience & Dealership Performance Consultant

Bond Brand Loyalty•,

2d•Remote

About The Position

Bond is seeking experienced Customer Experience Consultants to join their national network. This role involves supporting dealership transformation initiatives across North America. Consultants will work directly with automotive retailers, assisting leadership and frontline employees in enhancing customer experience, employee engagement, operational execution, and dealership culture through consulting, facilitation, training, and performance improvement strategies. The position is a multi-month contract ideal for experienced consultants, trainers, facilitators, dealership professionals, or automotive performance experts who enjoy travel and dynamic environments.

Requirements

10+ years of experience in automotive retail, dealership operations, customer experience, training, facilitation, consulting, leadership development, or organizational effectiveness.
Demonstrated success delivering dealership improvement initiatives focused on customer experience, employee engagement, operational performance, or culture transformation.
Strong facilitation skills with the ability to engage executive leaders, managers, and frontline employees.
Experience leading workshops, training sessions, performance reviews, action-planning sessions, and team meetings.
Ability to quickly establish credibility, build relationships, and influence action across all levels of a dealership.
Strong business acumen with the ability to interpret data, identify trends, and guide practical solutions.
Excellent communication, presentation, and stakeholder management skills.
Highly organized with the ability to manage schedules, priorities, reporting requirements, and multiple client relationships.
Proficiency with Microsoft Office, virtual meeting platforms, CRM systems, and presentation tools.
Valid driver's license, reliable transportation, and ability to travel extensively.

Nice To Haves

Automotive dealership consulting, training, and coaching experience.
Experience as a dealer consultant/trainer/facilitator/coach, fixed operations consultant, sales consultant, trainer, facilitator, or performance improvement specialist.
Retail, hospitality, franchise, or customer-facing multi-location business experience.
Prior experience working as an independent consultant or contractor.
Experience delivering instructor-led training and facilitating adult learning programs.

Responsibilities

Travel to assigned dealership locations throughout the United States.
Deliver engaging in-person and virtual training sessions focused on customer experience, leadership effectiveness, employee engagement, dealership culture, and operational execution.
Facilitate leadership meetings, employee workshops, roundtables, and action-planning sessions.
Conduct dealership observations and assess customer and employee experience opportunities.
Partner with dealership leadership to identify priorities, develop action plans, and support execution against program objectives and key performance indicators.
Translate data, observations, and feedback into clear recommendations that drive measurable improvement.
Build strong relationships with dealership leaders and employees to encourage participation, accountability, and sustained progress.
Maintain detailed documentation, visit summaries, recommendations, and client communications within designated systems.
Participate in consultant onboarding, team meetings, calibration sessions, and client-facing discussions as required.